F.A.Q. - European Delights Gourmet
(949) 531-1494

Frequently Asked Questions

Product

Can I be sure that my order arrives fresh ?

We are committed to offering only the highest quality and the freshest products. This is why we inspect and make sure your order is properly packaged with bubble wrap and eco-friendly dry ice to ensure the proper temperature of perishable goods for up to 48 hours.

How do I store my delicacies when they arrive?

Please follow the instructions on the package upon receipt of the order. If you have any specific questions, you can ask us by calling/texting 949-531-1494, or by emailing us as soon as possible: info@gourmetdelioc.com. For caviar storage instructions, please see the specific section below.

What if I receive my order and am not satisfied with a product?

Your satisfaction is our highest priority. If you notice that the products were damaged in transit, please let us know as soon as possible, so we will provide a replacement or a refund. Failure to report spoilage within 48 hours of receiving the order can forfeit your rights for refund. Other defects must be reported within 7 days from receipt of order.

What if I am dissatisfied with the taste of the product I receive?

We strive to provide you with the highest quality products from experienced and licensed suppliers. We are all different as well as our tastes. Even though we stand by the products we offer, we cannot guarantee that the product matches your taste preferences. Thus, we cannot offer a refund to the items you tasted and didn’t like. You are always welcome to come to our facility and taste what we offer prior to committing a purchase.

How often do you update the variety of products you offer?

We receive new shipments every week and update our website regularly. If you have any specific product inquiry, feel free to reach us by calling/texting 949-531-1494, or by emailing: info@gourmetdelioc.com.

General Questions

Do you have a physical location of your store?

Yes, we do. We have a warehouse in Fountain Valley, California, just 2 min drive from 405 Freeway. We are located at:

10613 Lawson River ave., Fountain Valley, CA 92708

Can I come to your store and shop?

Yes, you can come to the store and shop. We also offer special tastings to make sure the products you get exactly what you expect.

What are your hours of operation?

Tuesday – Sunday, 10am to 7pm.

We are closed on Mondays.

We are closed:

November 25th (Thanksgiving Day),

December 25th (Christmas Day),

January 1st (New Year’s Day),

January 2nd.

Orders

How can I place an order?

You can place your order by pressing the button “Order Now” on our website, by using our UDS mobile app, or by contacting us over the phone 949-531-1494 from 10am to 7pm Tuesday to Sunday. For security purposes we do not accept order information via email.

After I placed my order, what is next?

After you place an order, you will receive an email notification when your order status changes to processing. If you choose PayPal or Venmo payment option, we will contact you to process your order prior to delivery.

Do you accept returns?

If you are not satisfied with the products from European Gourmet Delights, inc in any way, please contact us within 7 days after receiving the product. In circumstances where you consider that a product is defective or damaged, you must contact us within 7 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer. Only regular priced items may be refunded. Sale items are non-refundable. To receive a refund, please pack the products in the original packaging with frozen gel packs and ship it back to us with priority mail.

Can I still change my order afterwards?

Yes, you can change your order before we process it unless you requested same-day delivery. Please contact us by calling / texting 949-531-1494, or by emailing us as soon as possible: info@gourmetdelioc.com.

Can I still cancel my order?

An order cannot be canceled once it has been processed. We also cannot cancel the orders that have been shipped. Please contact us by calling/texting 949-531-1494, or by emailing us as soon as possible: info@gourmetdelioc.com.

Payments

How do I make sure nobody has access to my credit card when I pay for the order?

We do not store any payment information. Our store uses 255-bit encryption to protect your information when shopping on our site.

After I placed my order, what is next?

You probably wondered where was the payment option after the order was placed. Rest assured – it is coming! We will weight some products and update the prices (if applicable). You will then receive an email notification when your order status changes to processing. There will be a link to a secure payment page. Voila!

What Methods of Payments do you currently offer?

What Methods of Payments do you currently offer?

● Credit/Debit card

● ApplePay

● PayPal paypal.me/gourmetdelioc

● Venmo https://venmo.com/code?user_id=3152237568196608158, or 949-531-1494

● Zelle (European Gourmet Delights info@gourmetdelioc.com)

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