Frequently Asked Questions

We are committed to offering only the highest quality and the freshest products. This is why we inspect and make sure your order is properly packaged with bubble wrap and eco-friendly dry ice to ensure the proper temperature of perishable goods for up to 48 hours.

Please follow the instructions on the package upon receipt of the order. If you have any specific questions, you can ask us by calling/texting 949-531-1494, or by emailing us as soon as possible: info@gourmetdelioc.com. For caviar storage instructions, please see the specific section below.

Your satisfaction is our highest priority. If you notice that the products were damaged in transit, please let us know as soon as possible, so we will provide a replacement or a refund. Failure to report spoilage within 48 hours of receiving the order can forfeit your rights for refund. Other defects must be reported within 7 days from receipt of order.

Yes, we do. We have a warehouse in Fountain Valley, California, just 2 min drive from 405 Freeway. We are located at:

10613 Lawson River ave., Fountain Valley, CA 92708

Yes, you can come to the store and shop. We also offer special tastings to make sure the products you get exactly what you expect.

You can place your order by pressing the button “Order Now” on our website, by using our UDS mobile app, or by contacting us over the phone 949-531-1494 from 10am to 7pm Tuesday to Sunday. For security purposes we do not accept order information via email.

After you place an order, you will receive an email notification when your order status changes to processing. If you choose PayPal or Venmo payment option, we will contact you to process your order prior to delivery.

If you are not satisfied with the products from European Gourmet Delights, inc in any way, please contact us within 7 days after receiving the product. In circumstances where you consider that a product is defective or damaged, you must contact us within 7 days from receiving your order. We reserve the right to limit refunds and replacements, and we can only offer one replacement per consumer. Only regular priced items may be refunded. Sale items are non-refundable. To receive a refund, please pack the products in the original packaging with frozen gel packs and ship it back to us with priority mail.

We do not store any payment information. Our store uses 255-bit encryption to protect your information when shopping on our site.

You probably wondered where was the payment option after the order was placed. Rest assured – it is coming! We will weight some products and update the prices (if applicable). You will then receive an email notification when your order status changes to processing. There will be a link to a secure payment page. Voila!